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The ArtiCAD dongle is a security device that needs to be inserted into your computer’s USB port to enable the ArtiCAD system to operate. Without a dongle present, your system will not open.
When we send you a dongle, it will have a timer on it. Should the dongle be lost in the post, the timer will expire and render the dongle useless. You will be reminded daily that your dongle is due to expire and how long you have left. Please contact the Customer Care team who will be happy to assist you. Please click here for details of how to contact us.
In order to work, the dongle needs specific ‘Drivers’ (a program) to be installed on your computer. These are referred to as the Sentinel Drivers and can be loaded from your ArtiCAD installation CD. From time to time we may issue updated Sentinel drivers. Sometimes these coincide with new version releases.
To install the sentinel driver, please select "NOW INSTALL Dongle driver" from the Installation Selector Menu. This is covered in more detail in First Time Installation.
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